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Presentation of AIR CLUB Travel Center

Main information about agency and its philosophy

AIR CLUB Travel Center has been operating on Polish market since 1990 and it is a private company. In August 1991 AIR CLUB was granted the International Air Transport Association (IATA) licence, and in April 1996, as the first travel agency in Poland, AIR CLUB established permanent cooperation with CLUB MEDITERRANEE.

AIR CLUB renders comprehensive services and delivers products connected with widely understood travels and leisure.

Our aim is to satisfy our clients by:

• ensuring service on the highest level
• delivering services of the best quality
• constant market analysis and adapting to changes in needs and requirements of clients
• fast and efficient communication
• reliability and professional service

AIR CLUB Travel Center achievements

High estimation and position distinguish AIR CLUB from other travel agencies. In terms of annual turnover AIR CLUB is the biggest non-chain IATA agency on Polish market. Moreover, our position is confirmed by ranks of Warsaw Business Journal, yearly published in Book of Lists, where AIR CLUB was ranked on the first place. Currently, according to BSP IATA Polska data, AIR CLUB Travel Center owns 4% market share, which means that one in every 25 airline ticket sold in Poland is issued by our company.

High level of our services has effected in long-term trust of our clients (some of which cooperate with AIR CLUB constantly from the beginning of its existence). Additionally, our high position is confirmed by multiple prizes and diplomas received from contractors, among which there are 63 titles of Agency of the Year for the biggest sales for airlines like Austrian Airlines, British Airways, KLM, Lufthansa, Malev, PLL LOT, SAS, Swiss Airlines and other. Moreover, AIR CLUB was awarded a prestigious FAIR PLAY COMPANY title for the highest level of ethics in running the business in a competition organised by Polish Chamber of Commerce.

FAIR PLAY company is distinguished by the following factors:

• provide professional development to its employees
• is fair in relationships with its clients
• cooperates fair with its suppliers
• is sensitive to local environment needs
• takes part in charity actions
• pays taxes regularly
• operates without any damage to natural environment

What distinguish AIR CLUB?

Team

AIR CLUB’s success lies in employees’ professional experience unique on Polish market, especially of air and train ticket agents – the shortest working period is 13 years, the longest – 30). Currently AIR CLUB employs 70 staff members, who are highly qualified and fluent in the following languages: English, French, German, Italian and Spanish.

Believing that people are the biggest company value, AIR CLUB helps its employees of all grades to extend skills and supports career within the company. To realize this aim AIR CLUB organizes multiple trainings to improve team members’ qualifications in essential knowledge necessary for professional service as well as general knowledge of team building and relationships within the company. Being directed towards employees AIR CLUB has minimal staff fluctuation, which for our clients means cooperation with trustworthy and stable team.

Infrastructure

AIR CLUB owns modern, technologically advanced information infrastructure. With its 55 direct telephone lines, separate fax lines to each department and individual e-mail addresses of all team members, AIR CLUB guarantees its clients immediate contact and prompt information as well.

Direct link to all airlines through Amadeus reservation system guarantees our clients access to all fares and connections. Moreover, it allows to choose the most convenient routes and the cheapest flights. As one of few travel agencies AIR CLUB provides modern on-line reservation system for flights, hotels and rent a car on website www.airclub.pl

Since 2002 AIR CLUB has been using unique on Polish market back-office system which from gathered data can generate various reports – general, detailed and statistical. Such reports can contain data on all journeys realized by the company or one particular employee’s travels as well, depending on needs and preferences of the client.

One location

AIR CLUB is the biggest one-location travel agency in Poland, which for our clients means that all services are available in one place – visiting or calling our office you can obtain comprehensive tourism services. In one place you can order any service connected with business travel or private journey, as well as look through leisure offers of the biggest tour operators like Club Med, TUI, Neckermann, Scan Holiday, Rainbow Tours and others.

One location, in addition, allows to minimize our own expenses and manage company efficiently, which results in professional service of each client and improves quality of our services.