Rail passenger rights

Every day, millions of people take the train throughout Europe. It is important to the European Union to ensure that people are able to travel in safety and comfort. European legislation that came into force in December 2009 intends offering better protection to rail passengers, thus resulting in more reliable and higher-quality rail passenger services.

Rail passenger rights apply to all international rail transport services in the EU.

Amongst these rights:

• Six basic rights apply to all rail transport services within the European Union,
• More rights apply to all international railway services.

For further information on your rights relating to national long-distance, regional, suburban and urban services, please contact your railway undertaking(s) or ticket vendor or turn to the National Enforcement Body in your country.

More information on the rail passenger rights and national exemptions.

What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under air passenger rights legislation have been breached:

• You should first contact the airline or - for issues related to persons with reduced mobility - the airport.
• If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be filed in the country where the incident took place.